Terms & Conditions

Last updated: March 2026. Please read these terms carefully before using our website or placing an order.

Part A — Website Terms of Use

1. About This Site

This website is operated by Lochlea Distilling Co. Ltd (“we”, “our”, “us”). We are a company registered in Scotland with company number SC533717, whose registered office is at:

Lochlea Distillery
Craigie
By Kilmarnock
KA1 5NN

Our VAT registration number is 256922482.

2. Definitions

In these Terms, certain words have defined meanings:

“Content” means any text, images, video, audio or other content or material, software or other information featured on, or submitted by you to, the Site.
“Products” means the goods listed for sale on our Site.
“Contract” means the binding agreement formed between us and you when we send a Dispatch Confirmation for your order.
“Dispatch Confirmation” means the email we send confirming that your Products have been dispatched.
“Unwanted Submission” means any information you may wish to submit to us, including advertising or marketing suggestions, product ideas, or anything you regard as confidential, commercially sensitive or valuable.
“Product Supply Terms” means Part B of these Terms and Conditions, which govern the sale and supply of Products through this Site.

3. Acceptance of Terms

3.1 These Terms (our “Terms”) explain how you may use our website at www.lochleadistillery.com and all associated webpages (the “Site”). You should read these Terms carefully before using our Site, as they create binding legal obligations upon you.

3.2 By accessing or using our Site, or any part of it, you agree to be bound by these Terms. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

3.3 We may update our Terms from time to time. If you revisit our Site at a later date, please check the Terms again to ensure you have seen the current version.

3.4 If you have any questions about these Terms, please contact us:

By email: info@lochleadistillery.com
By post: Lochlea Distilling Co. Limited, Lochlea, Craigie, By Kilmarnock, KA1 5NN

3.5 We will endeavour to respond promptly. Please note that our email and telephone facilities are monitored during the hours of 9:00am to 5:00pm, Monday to Friday (excluding public and bank holidays in Scotland).

3.6 We may record calls and keep a record of correspondence to properly manage our Site, deal with your query, and for quality and training purposes.

Personal Data

You have various rights, and we have various obligations, in relation to your personal data. Please see our Privacy Policy for further information on how we collect, use and protect your personal data.

4. Using Our Site

4.1 Our Site is intended for persons aged eighteen (18) years or over who are resident in the United Kingdom. If you are under eighteen or not resident in the UK, please leave our Site immediately. If you access the Site from outside the UK, you are responsible for compliance with local laws.

4.2 The Site provides information about our goods and allows you to purchase Products from us. The sale of goods is subject to Part B of these Terms (Terms of Sale). Please check those terms carefully before placing an order.

4.3 You are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

4.4 We try to ensure the Site is available and functioning properly at all times, but we do not guarantee uninterrupted or error-free service. We may suspend or terminate the Site at any time. If you need to purchase goods for a particular occasion, please do so well in advance.

4.5 While we try to keep our Site accurate and up to date, we cannot promise that it will be. Content is provided for general information purposes only and does not constitute technical, financial or legal advice. Any reliance you place on the information is at your own risk.

4.6 Where the Site allows you to log in, you must keep your password and account details confidential. Please notify us immediately if you suspect your credentials have been compromised.

4.7 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@lochleadistillery.com.

4.8 We may prevent or suspend your access to the Site if you do not comply with these Terms, our Terms of Sale, or any applicable law. We have the ability to trace your IP address and, if necessary, contact your internet service provider.

5. Restrictions on Misuse

5.1 You must not misuse our Site. You must not:

Use the Site for any unlawful, improper or immoral purpose
Cause nuisance by your use of the Site, or jeopardise or impair its operation
Create, host or transmit any defamatory, offensive or obscene material, or material that would cause offence on grounds of race, religion, sexual orientation or otherwise
Use the Site to harm or attempt to harm other people, including children
Create, host or transmit material that threatens bodily harm, the destruction of property, or that would constitute a criminal offence or give rise to civil liability
Infringe any copyright, trade mark, patent, trade secret, privacy or other intellectual property rights
Transmit unsolicited advertising material or spam to other users
Harass another person through use of the Site
Make false, misleading, deceptive or fraudulent offers, or send chain letters or pyramid schemes
Attempt to access accounts of others, or penetrate or breach any security measures, software, hardware or telecommunications systems
Collect personal information about third parties without their knowledge or consent, or engage in screen scraping or database scraping
Adversely affect the ability of others to use the Site or the internet, including flooding and hacking
Impersonate any person or entity, or use a false name
Encourage, condone or glamorise under-age drinking, drunk-driving or excessive consumption of alcoholic beverages

6. Intellectual Property

6.1 When you submit Content to our Site, you grant us a perpetual, irrevocable, royalty-free licence to use, store, reproduce and make that Content available via the Site or in connection with our business. You agree that we need not identify you as the author. This does not affect your rights under data protection law.

6.2 This Site and all intellectual property in it is owned by us and/or our licensors. Intellectual property includes copyright, trade marks, domain names, design rights, database rights, and all other intellectual property rights, whether registered or unregistered.

6.3 We and our licensors reserve all rights. Nothing in these Terms grants you any right, title or interest in or to the Site beyond the right to access and use it in accordance with these Terms.

6.4 The following are trade marks owned by us or our licensors: LOCHLEA DISTILLERY.

6.5 If you believe any part of our Site infringes your rights, please contact us at info@lochleadistillery.com, providing your contact details, a description of the rights infringed, a description of the alleged infringing activity, and a statement of good faith belief.

7. Security

7.1 You agree not to tamper with, circumvent, or attempt to negate any security measures or restrictions applied to our Site, or assist any other person in doing so.

7.2 Our Site contains important notices, including intellectual property and digital rights notices. You must not tamper with or remove any of these notices.

7.3 Communication via the internet is not guaranteed to be secure. While we take reasonable precautions, we cannot guarantee the security or confidentiality of information you supply to us during transmission. We use third-party payment services that are PCI DSS compliant and we do not have access to your payment card details.

7.4 You should not send us any Unwanted Submissions. If you do, we may use those as we see fit on a royalty-free basis.

7.5 We recommend that you have up-to-date antivirus and personal firewall software when accessing and using our Site.

8. Consumer Rights

You have certain legal rights when using the Site as a consumer. These statutory rights are derived from legislation such as the Consumer Rights Act 2015. Where you are buying goods from us, a summary of your key rights is set out in Part B (Terms of Sale) below.

9. Third-Party Sites

The Site may contain links to third-party websites. We have no control over those websites and accept no responsibility for their content, material or information. The display of any link does not mean we endorse that third party’s website, products or services. Your use of a third-party site is governed by that site’s own terms and conditions.

10. Limitation of Liability

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence), we are not legally responsible for any losses that were not foreseeable when you accessed our Site, or that were not caused by any breach of these Terms.

10.2 Our Site is provided “as is” and your use is at your own risk. We exclude, to the fullest extent permitted by law, all express and implied warranties and guarantees.

10.3 We shall have no liability for any breach of these Terms caused by events beyond our reasonable control, including strikes, industrial disputes, breakdown of systems, flood, fire, explosion or accident.

10.4 No one other than a party to these Terms has any right to enforce any of these Terms.

Part B — Terms of Sale

11. Age Restriction

No Products are offered for sale to any person under the legal drinking age in the United Kingdom (18 years).

By placing an order, you warrant that you are aged 18 or over. If you are purchasing Products as a gift, the recipient must also be aged 18 or over. This is the responsibility of the purchaser. Our delivery partners may request identification if there is any doubt about the age of the recipient upon delivery.

To purchase Products you must be over 18 and resident in the United Kingdom. We can only deliver to UK addresses. Use of the Site for purchasing is for personal and non-commercial use only.

12. How the Contract Is Formed

12.1 After placing an order, you will receive an email from us acknowledging receipt. This does not mean your order has been accepted. Your order constitutes an offer to purchase Products from us.

12.2 All orders are subject to acceptance by us. We will confirm acceptance by sending you an email confirming that your Products have been dispatched (the “Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.

12.3 The Contract will relate only to those Products whose dispatch we have confirmed. We are not obliged to supply any other Products which may have been part of your order until a separate Dispatch Confirmation has been sent.

13. Payment and Order Process

13.1 You can pay for Products using: Visa, Mastercard, Visa Debit, Visa Electron, Maestro, American Express, Apple Pay and PayPal. You must authorise payment at the time of ordering. We do not accept payment by cheque.

13.2 Online payment is processed using the Stripe secure payment system. As a specialist in payment security, Stripe ensures that sensitive data is transmitted and stored according to the highest security and quality standards. We do not have direct access to your payment card details.

13.3 The transaction is debited to your bank card after verification and upon receipt of authorisation from your card issuer. All cardholders are subject to validation checks and authorisation by the card issuer. We will not dispatch Products until these checks are completed.

13.4 If your card issuer refuses to authorise payment, we cannot accept your order and will not be liable for any delay or non-delivery.

13.5 Every effort has been made to display Product colours accurately. However, as the colour you see depends on your monitor, we cannot guarantee that the colours you see will exactly match the Products you receive.

14. Pricing, Availability and Promotions

14.1 The price applicable to Products ordered shall be that shown on the Site at the time your order is placed. All prices are quoted inclusive of VAT unless otherwise stated. Delivery charges are shown separately and will be added at checkout.

14.2 Prices, promotions and specifications may change without notice and Products are subject to availability. If we are unable to supply a particular Product, we will notify you as soon as possible.

14.3 We will inform you of the non-availability of any Products ordered within 30 days and will refund the full amount paid for such Products within 30 days of your order.

14.4 You are responsible for paying any import or similar duties that may apply to goods ordered.

15. Delivery

15.1 We will endeavour to dispatch orders received before 2:00pm for next working day delivery, although we cannot guarantee this. Deliveries to the Scottish Highlands and Channel Islands may take up to 7 working days.

15.2 Deliveries are made via our delivery partner during business hours, Monday to Friday. Someone must be present to sign for the parcel. If no one is available, the delivery company will leave a contact card with instructions.

15.3 If the parcel is returned to us because collection was not arranged, only the cost of the Product minus the initial delivery charge and the return charge will be refunded. Re-sending will incur a further delivery charge.

15.4 Products ordered will be at your risk from the time of delivery. Ownership of Products will only pass to you when we receive full payment of all sums due, including delivery charges.

16. Returns, Refunds and Replacements

16.1 You may cancel a Contract at any time within 14 working days of receiving your Products. In this case, you will receive a full refund of the price paid. To cancel and return Products that are not faulty, please contact us at info@lochleadistillery.com.

16.2 All refunds will be arranged within 30 days of our acceptance and after safe receipt of the returned goods. Any returned Product must be in its original packaging, include relevant paperwork and a valid proof of purchase, and be adequately packed to avoid damage. The cost and risk of returning the Product is the responsibility of the customer; a proof-of-delivery service must be used.

16.3 Products that have been opened will not be accepted for return.

16.4 We will provide a refund or replacement for any Products received damaged or faulty, provided we are notified within 3 working days of receipt. The courier must be informed of breakages or shortages at the time of delivery. Photographic evidence is required by our carrier company if an item has been damaged in transit.

17. Purchase Limits and Balloted Sales

17.1 For certain limited releases or distillery exclusives, a maximum number of bottles may be available per individual. Any such limit will be clearly stated on the relevant product page and during checkout.

17.2 We reserve the right to cancel orders if we have reason to believe a customer has exceeded the stated purchase limit.

17.3 Exclusive and limited-release Products may be sold by ballot, which offers an opportunity to purchase via a specific process. For balloted sales, entrants must pre-authorise the transaction by providing valid payment card details as part of their entry on a secure platform. The pre-authorisation will remain valid for a maximum of 7 days.

17.4 No charge will be made prior to the ballot being drawn. Successful entrants will receive notification by email confirming their selection and that payment will be taken. Balloted purchases are distinct from other orders and cannot be combined with other transactions.

18. Data Protection

18.1 We conform to UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any information you provide is treated in strict confidence and stored securely.

18.2 We will only disclose your personal information to third parties in accordance with our Privacy Policy.

18.3 All payment and credit card information is processed directly via the Stripe secure payment gateway and is not stored on our systems.

19. General Provisions

Force Majeure
We will not be liable for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control, including but not limited to: industrial action, civil commotion, terrorism, war, fire, explosion, natural disaster, breakdown of systems, or impossibility of transport.

Our Liability
We warrant that Products purchased through our Site are of satisfactory quality and reasonably fit for their common purpose. Our liability for losses arising from breach of these Terms is limited to the purchase price of the relevant Products. This does not limit our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be illegal to exclude liability. We are not responsible for indirect losses.

Waiver
If we fail at any time to insist upon strict performance of your obligations, or fail to exercise any right or remedy, this shall not constitute a waiver. A waiver of any default shall not constitute a waiver of any subsequent default.

Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable, it shall be severed and the remaining provisions shall continue in full force and effect.

Entire Agreement
These Terms and any document expressly referred to in them constitute the entire agreement between us relating to the subject matter of any Contract. Neither party relies on any statement, representation, assurance or warranty not expressly set out in these Terms. Nothing in this clause limits liability for fraud.

Variation
We reserve the right to revise and amend these Terms from time to time. You will be subject to the Terms in force at the time you place your order, unless a change is required by law or we notify you of the change before sending your Dispatch Confirmation.

20. Governing Law and Jurisdiction

These Terms, any Contracts for the purchase of Products through our Site, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) will be governed by the laws of Scotland.

Any dispute or claim shall be subject to the non-exclusive jurisdiction of the Scottish courts.

Contact Us

If you have any questions about these Terms, your order, or anything else, please contact us at info@lochleadistillery.com. We aim to respond within one working day.