Delivery & Returns
Delivery Options & Pricing
Standard Delivery
£5.95
- 3–5 working days
- UK mainland addresses
- Tracked & signed for
- Monday – Friday delivery
Express Delivery
£8.95
- Next working day
- Order before 2pm
- Tracked & signed for
- Monday – Friday delivery
Free Delivery
£0.00
- Orders over £100
- 3–5 working days
- UK mainland only
- Tracked & signed for
Scottish Highlands & Channel Islands: Deliveries to these areas may take up to 7 working days. Additional surcharges may apply at checkout.
Delivery Information
Order Before 2pm
For express next-day dispatch
Signature Required
Someone must be present to sign
UK Addresses Only
Via our UK website
Mon – Fri Delivery
Business hours only
Dispatch & Delivery Times
We will endeavour to dispatch orders received before 2pm for next working day delivery on express orders, though we are not able to guarantee this. Standard delivery orders are typically dispatched within 1 working day and arrive within 3–5 working days. Exclusions apply for Scottish Highlands and Channel Islands, which may take up to 7 working days.
Missed Deliveries
Deliveries are made via our delivery partner during business hours, Monday to Friday. Someone must be present to sign for the parcel. If no one is available, the courier will leave a contact card with instructions to call your local depot. If the depot is not contacted, the parcel will be returned to us after one week — the cost of which will be passed on to the customer. Please contact the local depot or post office as soon as a card is received to re-arrange delivery or collection.
Returned Parcels
If a parcel is returned to us and you do not wish it to be re-sent, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Products ordered will be at your risk from the time of delivery. Ownership of products will only pass to you when we receive full payment of all sums due, including delivery charges.
Shipping Destination
Orders placed through our UK website can be shipped to addresses within the UK only. If you are looking to purchase any items for shipping to a location outside of the UK, please visit our Global website or contact us directly and we’ll do our best to help.
Returns, Refunds & Replacements
1
Contact Us
Email us within 14 days of receiving your order
2
Pack & Return
Return in original packaging with proof of purchase
3
Get Refunded
Refund processed within 30 days of safe receipt
Cancellation & Returns Policy
You may cancel an order at any time within 14 working days, beginning on the day you receive the products. In this case, you will receive a full refund of the price paid for the products. To cancel an order and to return products which are not faulty, please contact us at info@lochleadistillery.com.
Return Conditions
All refunds and reimbursements will be arranged within 30 days of our acceptance and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork including a valid proof of purchase such as the invoice, and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. Products which have been opened will not be accepted for return.
Damaged or Faulty Products
We will provide a refund or replacement for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Upon receipt of your order, please carefully inspect to make sure it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.
Need Help With Your Order?
Our team is here to help with any delivery queries, returns, or replacements.
